GrandHotel Privacy Policy

At Grand Hotel, we understand that your personal information is valuable, and we are committed to protecting it at every stage of your journey with us. This privacy policy explains how we collect, use, store and safeguard your data when you visit our website, register an account, or use the GrandHotel casino app. By accessing our platform, you agree to the practices described below.

Who We Are

Grand Hotel is owned and operated by Fresh Horizons Limited, registered at Palm Grove House, P.O. Box 438, Road Town, Tortola, VG 1110, British Virgin Islands. We hold a licence from the Kahnawake Gaming Commission, Canada (licence 00972), and our payout percentages are independently audited and eCOGRA certified. We operate the grand hotel online casino for players who are at least 19 years of age, and we reserve the right to verify age and identity before processing withdrawals.

Information We Collect

When you create an account or use our services, we collect several categories of personal data to provide you with a safe and personalised experience. We gather this information directly from you, automatically through your use of our site, and occasionally from third parties such as payment providers.

• We collect registration details, including your name, date of birth, email address, phone number and residential address when you complete grand hotel register procedures.
• We record financial information necessary to process deposits and withdrawals, such as card details, e-wallet identifiers or bank account numbers.
• We log your gaming activity, including games played, wagers placed, wins and losses, to manage your account and comply with regulatory obligations.
• We track technical data such as your IP address, browser type, device information and login timestamps whenever you use grand hotel casino login credentials.
• We may collect verification documents, including identification cards and proof of address, to satisfy anti-money laundering and Know Your Customer requirements.

How We Use Your Information

We use the information we collect for legitimate business purposes connected to operating GrandHotel and delivering our services responsibly. Our goal is always to enhance your experience while meeting our legal and regulatory duties.

• We use your data to verify your identity, process your grand hotel deposit and grandhotel withdrawal requests, and prevent fraud.
• We use your contact details to send you account notifications, promotional offers, and information about your grand hotel bonus code or grandhotel no deposit bonus eligibility, where you have consented to receive marketing.
• We analyse gameplay patterns to detect signs of problem gambling and support our responsible gaming initiatives.
• We use technical data to maintain the performance and security of our website and the grandhotel casino app.
• We retain records as required by our licensing authority and applicable financial regulations.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. These small files help us remember your preferences, keep you logged in, and understand how players interact with grand hotel casino features. You can manage or disable cookies through your browser settings, though doing so may limit certain functions of our site, including automatic grandhotel login.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with select partners in order to operate our services effectively and comply with our legal obligations.

• We share data with payment processors to complete transactions through Mastercard, bank transfer services, prepaid vouchers, Interac, Skrill, Visa OCT, CAD EFT/eCheque and other supported methods.
• We disclose information to regulatory bodies, including the Kahnawake Gaming Commission, when required by law or licence conditions.
• We work with independent auditors, such as eCOGRA, who may review data related to game fairness and payout percentages.
• We may share information with fraud prevention and identity verification agencies to protect our platform and our players.
• We use trusted service providers to operate customer support, including our LiveChat and email systems, who are bound by confidentiality obligations.

Data Security

We take the security of your personal and financial information seriously. Our systems employ industry-standard encryption and security protocols to protect data transmitted through the grandhotel casino login process and during transactions. While we implement robust safeguards, we encourage you to use strong passwords and avoid sharing your account credentials with anyone.

Account Access and Verification

We reserve the right to run identity checks and request supporting documentation to satisfy regulatory requirements before allowing withdrawals. If we detect unusual activity on your account, we may temporarily restrict access while we conduct further verification. This helps us maintain a secure environment for everyone using grand hotel casino services.

Your Rights

We respect your rights regarding the personal information we hold about you. Depending on your jurisdiction, you may have the right to access, correct, or request deletion of your data.

• You may request a copy of the personal information we hold about you at any time.
• You may ask us to correct inaccurate or outdated information in your profile.
• You may withdraw consent for marketing communications, though this will not affect transactional messages related to your account.
• You may request that we restrict or delete your data, subject to our legal retention obligations as a licensed operator.

International Players and Legal Responsibility

We welcome players from international markets and Canada, but we do not maintain a specific list of restricted countries. You alone are responsible for ensuring that online gambling is legal in your country or jurisdiction of residence. We disclaim liability for any breach of local, national, or state laws resulting from your use of our services. If you are unsure about the legality of using a grand hotel online casino in your location, we recommend seeking independent legal advice before registering.

Retention of Data

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including ongoing regulatory compliance, dispute resolution, and enforcement of our agreements. Where you have unused promotional bonuses or prizes, we note that these are forfeited if not claimed within 60 days of registration, though your account data itself may be retained longer in line with our licensing obligations.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of our services after any changes indicates your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your data, wish to exercise your privacy rights, or need assistance with your grand hotel casino login, please reach out to our support team. We offer 24/7 LiveChat support, and our email queries are answered within 48 hours at support@crhelpdesk.com. We are here to help you enjoy a safe and transparent experience at GrandHotel.