GrandHotel Cookie Policy

At Grand Hotel, we use cookies and similar technologies to enhance your experience across our website, mobile app, and downloadable casino client. This Cookie Policy explains what cookies are, how we use them, and how you can manage your preferences whenever you visit our site or use the GrandHotel casino app.

What Are Cookies

Cookies are small text files stored on your device when you visit our website. We use them to recognise your browser, remember your preferences, and keep you securely signed into your Grand Hotel casino login session. Cookies also help us understand how players interact with our games, promotions, and account features.

How We Use Cookies at GrandHotel

We at GrandHotel rely on cookies to operate our online casino efficiently and to deliver a personalised gaming experience. Our cookies allow us to:

• Keep you signed in after you complete your grandhotel login or grand hotel casino login, so you do not need to re-enter your credentials every visit
• Remember your language, currency, and display settings across the grand hotel online casino platform
• Track which slots, table games, and live casino titles you enjoy, so we can tailor recommendations to your preferences
• Measure the performance of promotional campaigns, including any grandhotel promo code or grand hotel promo code you may have used
• Detect and prevent fraudulent activity during deposit and withdrawal transactions

Essential Cookies

These cookies are necessary for our website and grandhotel app to function properly. They enable core features such as secure grand hotel login, session management, and access to your dashboard where you can review your grandhotel deposit and grandhotel withdrawal history. Without these cookies, certain services cannot be provided.

Performance and Analytics Cookies

We use analytics cookies to understand how visitors use our grand hotel casino app and website. This data helps us identify which pages are most popular, how long players spend browsing our slots and live casino tables, and where we can improve navigation. Information collected through these cookies is aggregated and does not personally identify you.

Functionality Cookies

Functionality cookies remember choices you make, such as preferred currency or marketing communication settings. These cookies also support features tied to our loyalty program, ensuring your VIP points are correctly tracked across your grandhotel casino account and available across sister casinos.

Advertising and Targeting Cookies

Our advertising partners may place cookies on your device to deliver relevant offers, including details about our welcome bonus, an active grandhotel bonus code, or a grand hotel no deposit bonus that may be available to new players. These cookies also help us measure marketing effectiveness across different channels.

Third-Party Cookies

Some cookies on our site are placed by trusted third parties, including payment providers and game studios such as Games Global and Pragmatic Play. We do not control these third-party cookies directly, and we encourage you to review the privacy practices of these providers. Third-party cookies may also verify transactions when you deposit funds or request a grandhotel withdrawal.

Cookies on Mobile and App Versions

Whether you access our services through a browser, our downloadable client, or the grandhotel casino app, cookies and similar device identifiers help us maintain a consistent experience. If you use the grand hotel app on your smartphone or tablet, we may also use local storage technologies to remember your login details and preferred settings between sessions.

Cookies and Promotions

Cookies play an important role in tracking eligibility for offers such as our multi-deposit welcome package, any grandhotel free spins promotion, or a grand hotel free spins offer tied to a specific game. If you enter a grandhotel bonus code or a grand hotel bonus code during registration, cookies help us associate that code with your account so the correct bonus is applied once you grandhotel register or grand hotel register with us.

Managing Your Cookie Preferences

You can control and manage cookies through your browser settings at any time. Most browsers allow you to block or delete cookies, though doing so may affect your ability to use certain features, including staying logged into your grand hotel casino login session or accessing personalised offers. We recommend keeping essential cookies enabled for smooth access to your account management tools.

• You may adjust cookie settings directly within your browser preferences
• You can clear existing cookies stored from previous visits to our site
• You may opt out of certain advertising cookies through industry opt-out tools

Data Protection and Your Rights

We are committed to protecting the information collected through cookies in line with our Privacy Policy. We do not use cookies to collect sensitive personal data beyond what is necessary to operate our services securely. If you have questions about how we use cookies in connection with your grand hotel casino account, you may contact our support team before you grandhotel register.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our own business practices. Any updates will be posted on this page, and we encourage you to review this policy periodically. Continued use of our grand hotel online casino after changes are posted constitutes your acceptance of the revised terms.

Contact Us

If you have any questions about this Cookie Policy or how we handle your data, please reach out to our support team at support@crhelpdesk.com. Our live chat is available 24/7, and we aim to respond to email queries within 48 hours. Whether you have a question about a grandhotel casino no deposit bonus, a technical issue with the grand hotel casino app, or a general enquiry, we are here to help.